How This FAQ Works for You
We've put together answers to the questions that come up most often — covering how to fund your account, how withdrawals are processed, and what to do if something doesn't go as expected. When you deposit via bKash, Nagad, or Rocket, the process runs through your mobile wallet app: open the app, send to the account number shown on the cashier screen,
and confirm with your PIN. That's the full path. Withdrawals follow a verification step — we check that the wallet sending the request matches the one on your account before releasing funds. If you're in Dhaka or anywhere else in Bangladesh, the account flow is the same on mobile or desktop. For anything not covered here, our support team is reachable directly.
We keep this page updated as the platform changes, so check back if you've seen something new in the lobby.
- bKash deposit path
- Nagad withdrawal check
- Rocket account match
- Mobile wallet verification